Shipping policy
Last updated: August 21, 2026
IBulk Club provides local delivery in eligible Canadian service areas and carrier shipping in the United States. Available delivery methods and final charges are determined by the delivery address and are displayed at checkout before payment.
Canada Local Delivery
Local delivery is available only to eligible postal codes shown at checkout.
- Core local delivery zone: CAD $15 for orders under CAD $100; free local delivery for orders of CAD $100 or more.
- Extended local delivery zone, including eligible Victoria addresses: CAD $30 for orders under CAD $200; free local delivery for orders of CAD $200 or more.
If local delivery is not offered after entering the complete delivery address, the address is outside the currently configured local delivery area or the products in the cart are not eligible for that service.
United States Shipping
Eligible United States orders are shipped using UPS services available at checkout. Shipping charges are calculated in real time based on the destination, package details, and selected service. The amount displayed at checkout is the applicable shipping charge for that order.
Delivery Timing
Delivery and shipping times shown at checkout or in order communications are estimates and are not guaranteed. Product availability, supplier lead times, weather, carrier disruptions, holidays, customs, and other circumstances outside our reasonable control may affect timing. We will contact you if a material delay or product availability issue is identified.
Order Processing and Split Deliveries
Because some products are obtained from local suppliers after an order is received, fulfillment may begin after order confirmation. Orders containing multiple products may be delivered or shipped separately. Unless we notify you otherwise, customers will not be charged an additional delivery fee solely because IBulk Club splits an order.
Delivery Address and Access
Customers are responsible for providing a complete and accurate delivery address, postal or ZIP code, contact name, telephone number, and any access instructions. Additional costs caused by an incorrect or incomplete address, refused delivery, failed delivery attempt, restricted access, or an unclaimed shipment may be charged to the customer where permitted by law.
Receiving and Inspecting Orders
Please inspect the shipment promptly when it arrives. Report damaged, incorrect, or missing items within 48 hours after delivery. Issues involving food, beverages, refrigerated, frozen, or other perishable products must be reported within 24 hours. Include the order number and clear photographs of the product and packaging. Please see our Refund Policy for available remedies.
Perishable and Restricted Products
Some food, refrigerated, frozen, or otherwise restricted products may be available only within designated delivery areas. Availability will depend on the delivery address and may change if safe handling or supplier requirements cannot be met.
Contact
For delivery questions, contact info@ibulkclub.com.
Canada: +1 (236) 308-8598
United States: +1 (714) 451-6288